All claims for refund must be made either in writing or by email and will need to include the following information:

1. The relevant consignment number relating to the claim for refund.
2. The collection address.
3. The delivery address
4. A completed Parcel Post Services claim form .

Please note that no refund will be made for late collection or consequential loss. Nor will a refund be available once a collection has been attempted, as this will result in a charge being applied by the carrier.

Should a refund be appropriate, it shall be made back onto the card originally used to book the transaction.

If you have any questions on the above, please contact our office prior to sending your parcel.